Remote Support Management
With an enterprise level Remote Monitoring and Management system, we are able to provide improved technician efficiency, added flexibility and dramatic cost reduction while driving IT automation into your business. Its latest features and enhancements now delivers increased speed, real-time agent deployment status and unprecedented centralised visibility into your systems. In a nutshell, we can perform any IT support and management task or process that needs to be accomplished remotely, efficiently and non-intrusively. Cutting-edge, native agent technology makes this an extremely powerful, feature-rich and widely-sought RMM platform in the current IT market.
If you can think of an IT task or process, our RMM can do it!
Features
- Remote Control - National Tech Support can remotely oversee and manage workstations, servers, routers, printers and other network devices over the Internet without end-user interruption.
- IT Asset Management - Compile data, audit and manage workstations, servers, printers, routers and mobile devices. Group by OS, application or location.
- Software Deployment - Deploy software and services to one device, a group of devices or to one or multiple locations without business disruption.
- Professional Services Automation (PSA) Integration - Integrates with our Support Portal.
- Patch Management - Identify, approve, update or ignore patches and hot-fixes for one or multiple devices.
- Network Monitoring - Discover, manage and control critical items in your customers’ infrastructure through powerful monitors and scripts.