When National Tech Support engages with you, the first step is to assess the network, perform improvements and create network usage policies. It takes all necessary steps to create standardization for ease of use and administration. We want to make the network easy to use for you and easy to manage for us.
We then install management software which constantly performs checks on the Servers, Network, Firewalls and Desktops. This system alerts the engineers at our National Operations Center who in turn proactively take appropriate steps to prevent the potential issue from becoming a real problem.
The engineers at the National Operations Center perform preventive maintenance tasks such as deploying anti-virus updates, patches, removal of spyware, "cleaning" of machines, tuning of servers, updating firewall rules and much more to keep your network running optimally.
When an end user encounters a problem, he or she can call and one of our staff will assist the user or when necessary, with permission of the user, the engineer will take remote control of the machine and resolve the problem directly. We will usually be able to resolve the issue there and then using our remote support systems.
Should the issue be such that it cannot be resolved remotely (as is the case with failure of hardware), National Tech Support will dispatch a technician to your site.
Data collected by the management node is analyzed and converted into meaningful reports which are available online for you to see. National Tech Support reviews the reports with you to identify incorrect usage or potential security problems and to make improvements to the network.