The following table lists all the services that are included in the Total Support Package
| General | ||
| Document software and hardware changes | As performed | YES |
| Test backups with restores | Monthly | YES |
| Monthly reports of work accomplished, work in progress, etc. | Monthly | YES |
| Servers | ||
| Manage Servers | Ongoing | YES |
| Check print queues | As needed | YES |
| Monitor all Server services | Ongoing | YES |
| Keep Service Packs, Patches and Hotfixes current as per company policy | Monthly | YES |
| Check event log of every server and identify any potential issues | As things appear | YES |
| Monitor hard drive free space on server | Ongoing | YES |
| Exchange Server user/mailbox management | As needed | YES |
| Monitor Active Directory replication | As needed | YES |
| Monitor WINS replication | As needed | YES |
| SQL server management | As needed | YES |
| Reboot servers if needed | As needed | YES |
| Run defrag and chkdsk on all drives | As needed | YES |
| Scheduled off time server maintenance | As needed | YES |
| Install supported software upgrades | As needed | YES |
| Determine logical directory structure, Implement, MAP, and detail | As needed | YES |
| Set up and maintain groups (accounting, admin, printers, sales, warehouse, etc) | As needed | YES |
| Check status of backups | Daily | YES |
| Alert Client to dangerous conditions | As needed | YES |
| -Memory running low | ||
| -Hard drive showing sign of failure | ||
| -Hard drive running out of disk space | ||
| -Controllers losing interrupts | ||
| -Network Cards report unusual collision activity | ||
| Educate and correct user errors (deleted files, corrupted files, etc.) | As needed | YES |
| Clean and prune directory structure, keep efficient and active | As needed | YES |
| Disaster Recovery | ||
| Disaster Recovery of Server(s) | As Needed | YES |
| Devices | ||
| Manage Desktops | Ongoing | YES |
| Manage Network Printers | Ongoing | YES |
| Manage Other Networked Devices | Ongoing | YES |
| Manage PDA’s/Smartphones | Ongoing | YES |
| Networks | ||
| Check router logs | As needed | YES |
| Performance Monitoring/Capacity Planning | Ongoing | YES |
| Monitor DSU/TSU, switches, hubs and internet connectivity, and make sure everything is operational (available for SNMP manageable devices only) | Ongoing | YES |
| Maintain office connectivity to the Internet | As needed | YES |
| Security | ||
| Check firewall logs | As needed | YES |
| Confirm that antivirus virus definition auto updates have occurred | As needed | YES |
| Confirm that antispyware updates have occurred | As needed | YES |
| Confirm that backup has been performed on a daily basis | As needed | YES |
| Create new directories, shares and security groups, new accounts, disable/delete old accounts, manage account policies | As needed | YES |
| Permissions and file system management | As needed | YES |
| Set up new users including login restrictions, passwords, security, applications | As needed | YES |
| Set up and change security for users and applications | Ongoing | YES |
| Monitor for unusual activity among users | As needed | YES |
| Applications | ||
| Ensure Microsoft Office Applications are functioning as designed | As needed | YES |
| Ensure Microsoft ActiveSync Applications | As needed | YES |
| Ensure Adobe Acrobat Applications are functioning as designed | As needed | YES |
| Ensure Symantec Backup Exec Applications are functioning as designed | As needed | YES |
| Ensure Microsoft NTBackup Applications are functioning as designed | As needed | YES |
| Ensure Intuit Quickbooks Applications are functioning as designed | As needed | YES |