IT Management Overview

Customized Proactive IT monitoring & support that delivers Enterprise IT standards to small and medium organizations.

IT Management Overview - Computer, Server and Network Support Services

Enterprise IT for Small Business

Whether you run a small or large company, downtime is a costly experience. When your server goes down or your users can’t access the network, your organization loses precious productivity. Having an in-house IT department may be out of the question, but ensuring uptime shouldn’t be. The National Tech Support Platform utilizes a series of proactive measures to minimize and prevent downtime. Customized Service Level Agreements ensure that we meet your needs and budget.

From complete 24/7 support and monitoring to vendor management, outsourcing your IT with National Tech Support can vastly improve and maintain your uptime to help you achieve a greater return on investment for your technology.

  • Benefits
  • Services
  • Flat Rate "Total Support"
  • Customised Support
  • Australia-Wide Service

Benefits of Managed IT

Slash the cost of IT

Proactive 24x7x365 monitoring and protection

Flat-Rate IT is easy to budget and we provide an updated 3 year IT budget every quarter

Reduce and prevent downtime across your entire infrastructure

24x7x365 Support, set your own service levels

Monthly/Quarterly meetings with your Solutions Integrator who knows your IT inside and out

Iron-clad backup and disaster recovery

Monthly/Quarterly visits, budgets and reports

Your infrastructure is thoroughly documented at all times and available online

Managed IT Services

The core of our managed service model revolves around proactive, managed services covering end-to-end IT solutions. It’s like having your own In-House IT Department, with dedicated, custom support geared exclusively for your business. Our staff are always there for you, adapting to your needs to always give you the best possible support around the clock. Let us eliminate the headaches of old-world IT and provide you with powerful solutions that cover all of your IT needs. Focus on your business, your clients, and your bottom line, while we handle your technology from start to finish.

Combining proactive, managed service at a easy to budget flat-rate, and several customizable care plans, your IT Infrastructure would be completely covered with Enterprise-level IT for an affordable, small-business-geared rate.

No Surprises with Total Support

The old-world IT formula is based around the fact that networks, servers, desktops, and the rest of your technology infrastructure is bound to experience downtime and other issues. Businesses end up paying when they are already suffering with IT issues! With NTS, you don't need to pay for the time spent resolving IT catastrophes, you pay to prevent the issues. 

Our "TOTAL SUPPORT" Flat-Rate IT philosophy allows you to easily budget your IT spending without having to worry about the additional costs of support. Every month you will know that your IT is covered and exactly how much you'll be spending on support. Our philosophy allows us to perform a multitude of maintenance operations to prevent downtime, and ensure your entire IT infrastructure is healthy; not only do you know your expenses, but you end up spending less in the long run. You will always know where you stand with your IT budget.

Think of it this way; our promise to you is to keep your IT Infrastructure up and running smoothly, provide support, and prevent downtime. With a flat-rate, your downtime doesn't mean an increase in your IT costs, in fact, keeping your network in tip-top shape with proactive maintenance and active monitoring is mutually in our favor as well. If your IT goes down, it's our priority!

Customized Support Geared Especially for Your Organization

Being an IT Company supporting small and medium-sized businesses for over twelve years, we’ve been able to work with a plethora of different types of organizations, all with completely different needs and goals. Our flexibility and ability to adapt is utilized with our Managed IT Services. Before your business officially becomes a client, we map out your entire infrastructure, note strong points and compose plans to strengthen weaknesses. We identify and document every piece of hardware, allowing us to track service times, warranties, serial numbers, and more. We can act as your internal IT department for your vendors, so your staff can focus on what they were hired for.

Monthly/Quarterly meetings with your Solutions Integrator are scheduled to discuss and go over any service issues as well as to present regular budgets and reports. Of course, we're always an email or phone call away.

We base our support on your needs as well. With our National Operations Centre, your end-users can call for support 24/7, or you can set up particular contacts. We act as your own In-House IT Department, and no issue is too small.

Support for Everywhere!

National Tech Support's National Operations Centre is based in Bendigo, Victoria and provides support to businesses all across Australia. While our project work takes us across the whole country for onsite installations, our extensive remote management systems allow us to perform nearly all administrative functions from our National Operations Centre. On the rare occasion that an onsite visit is required, we will contract local technicians to carry out the basic tasks in order to allow for remote connectivity. From there our technicians are able to carry out the intelligent management and support tasks. It is these resources that have made National Tech Support the first choice for many businesses with several sites or branch offices.