Total Support
General IT Management
NTS handles all the general aspects of IT management, providing peace of mind that your systems are in expert hands.
Software and Hardware Management
We manage the installation, configuration, and maintenance of all your software and hardware, ensuring they are always up-to-date and functioning optimally.
Regular Reporting
You receive detailed monthly reports that outline the work accomplished, ongoing projects, and any potential issues that need attention. This transparency keeps you informed about the state of your entire IT environment, including cloud resources.
What’s Covered
National Tech Support (NTS) offers a comprehensive suite of services under our Total Support package, ensuring that every aspect of your IT infrastructure—whether on-premises, cloud-based, or hybrid—is managed, maintained, and optimized. Here’s what’s included in our Total Support package, designed to keep your business running smoothly and securely.
Devices and Cloud Access
NTS provides comprehensive management for all networked devices, ensuring that your IT environment is cohesive, efficient, and seamlessly integrated with your cloud services.
Desktop and Workstation Management
We manage and maintain all your desktops and workstations, ensuring they are secure, up-to-date, and optimized for performance, with seamless access to cloud-based resources.
Network Printer Management
Our team handles the setup, configuration, and maintenance of all network printers, ensuring they function seamlessly within your network and integrate with cloud printing solutions if needed.
Other Networked Devices
NTS manages all other networked devices, such as PDAs, smartphones, and tablets, ensuring they integrate smoothly with your IT and cloud infrastructure.
Servers and Cloud Infrastructure
Your servers and cloud environments are the backbone of your IT infrastructure, and NTS ensures they are always secure, reliable, and performing at their best.
24/7 Server and Cloud Monitoring
We continuously monitor your servers and cloud infrastructure to detect and resolve any issues before they impact your operations. This proactive approach minimizes downtime and maximizes uptime, regardless of where your data resides.
Maintenance and Updates
Regular maintenance, including software updates, patch management, and performance tuning, keeps your servers and cloud-based systems running smoothly and securely.
Security and Backup
NTS implements robust security measures to protect your servers and cloud environments from threats. We also ensure that all data, whether on-premises or in the cloud, is backed up regularly, safeguarding your critical information.
Networks and Cloud Connectivity
Your network is the foundation of your IT environment, and NTS ensures it remains secure, reliable, and efficiently connected to your cloud services.
Network and Cloud Connectivity Monitoring
We monitor your network and cloud connectivity 24/7, including routers, switches, firewalls, and internet connections. This proactive monitoring ensures that both your local and cloud-based systems are always operational.
Security Administration
NTS manages all aspects of network security, including firewall configurations, antivirus updates, and intrusion detection, ensuring that both your on-premises and cloud environments are protected from threats.
Cloud Integration
We ensure seamless integration between your on-premises network and cloud services, providing reliable access and optimized performance for all your cloud-based applications and data.
Security Across All Environments
NTS prioritizes security across all levels of your IT infrastructure, including cloud environments, providing comprehensive protection against threats.
Antivirus, Firewall, and Cloud Security Management
We ensure that all antivirus software is up-to-date and that your firewall is configured to block unauthorized access, whether it’s protecting your on-premises network or your cloud resources.
User Permissions and File Management
NTS manages user accounts, permissions, and file systems across both on-premises and cloud environments, ensuring that your data is secure and only accessible to authorized personnel.
Backup and Disaster Recovery
We regularly verify that all backups are successful and that data can be restored quickly in case of an emergency, whether your data is stored locally or in the cloud.
Comprehensive IT and Cloud Coverage
With NTS’s Total Support package, every aspect of your IT infrastructure, from on-premises servers to cloud environments, is covered. Our proactive approach ensures that your systems are always secure, reliable, and optimized for performance, allowing you to focus on growing your business.
Applications and Cloud Services
NTS ensures that all your business applications, whether hosted locally or in the cloud, function as intended, supporting your day-to-day operations.
Application and Cloud Service Monitoring
We continuously monitor the performance of critical business applications, whether they’re on-premises or cloud-based, ensuring they function properly and addressing any issues that arise.
Software Updates and Support
NTS handles all software updates, ensuring that your applications, both local and cloud-based, are up-to-date with the latest features and security patches.