PRD Bendigo:
Transforming Real Estate IT Infrastructure
Client Background:
PRD Bendigo is one of Bendigo’s largest and most reputable real estate firms, known for its comprehensive services and commitment to excellence in the property market. As a growing company with a strong focus on innovation and customer service, PRD Bendigo needed a modern, scalable IT infrastructure to support its operations and facilitate its move to a new office environment.
The Challenge:
PRD Bendigo was operating on a traditional local server system, which was becoming increasingly insufficient to meet the demands of their expanding business. The existing infrastructure posed several challenges:
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Scalability Issues: The local server system lacked the flexibility to scale with PRD Bendigo’s growing needs.
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Limited Mobility: Employees needed greater flexibility to work remotely and collaborate seamlessly, both within the office and when on the go.
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Office Relocation: The move to a new office provided the perfect opportunity to upgrade their IT infrastructure, but the transition needed to be smooth and disruption-free.
The Solution:
To address these challenges, National Tech Support designed and deployed a cutting-edge, serverless, cloud-based network using Microsoft 365. This migration marked a significant upgrade from PRD Bendigo’s previous local server system, offering several key benefits:
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Microsoft 365 Migration: By migrating to a serverless environment powered by Microsoft 365, PRD Bendigo gained access to a flexible, scalable, and secure cloud infrastructure. This allowed for seamless collaboration, enhanced productivity, and the ability to work from anywhere.
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Integrated Ubiquiti Network: We implemented a Ubiquiti network solution that provided integrated WiFi, cameras, and door access control. Ubiquiti’s advanced technology ensured reliable, high-speed connectivity throughout the office and enhanced security with integrated surveillance and access control systems.
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Keyless Entry and Mobile Access: The door access control system was a key feature, enabling staff to access the office securely using their mobile phones. This keyless entry system not only improved convenience but also enhanced security by allowing centralized control over who could access the building and when.
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Integrated Network and Physical Security: The seamless integration of network and physical security through Ubiquiti’s platform provided PRD Bendigo with comprehensive protection, ensuring that both their digital and physical assets were secure.
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Microsoft Teams with Integrated Phone System: To further enhance communication, we deployed an integrated Microsoft Teams system, complete with a phone system that unified voice, video, and chat communications into a single platform.
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Yealink Conference Room Solutions: We equipped two conference rooms and additional meeting rooms with Yealink’s Microsoft Teams products, including room booking screens installed outside each room. This setup streamlined meeting management and provided PRD Bendigo with state-of-the-art conferencing capabilities.
The Implementation Process:
The project was executed with meticulous planning and coordination to ensure a smooth transition:
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Seamless Migration: Our team managed the entire migration process, ensuring minimal downtime and disruption to PRD Bendigo’s operations. The transition to a cloud-based network was completed efficiently, with all data securely transferred to Microsoft 365.
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Custom Configuration: The Ubiquiti network was custom-configured to meet PRD Bendigo’s specific needs, providing robust WiFi coverage, enhanced security through integrated cameras and keyless door access, and a user-friendly interface for ongoing management.
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Hands-On Training: We provided comprehensive training to PRD Bendigo’s staff on the new Microsoft Teams system, ensuring they could fully leverage the new tools for improved communication and collaboration.
The Results:
The deployment of this next-generation IT infrastructure delivered significant benefits to PRD Bendigo:
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Enhanced Productivity: With Microsoft 365, employees now have the flexibility to work efficiently from anywhere, whether in the office or remotely.
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Improved Security and Connectivity: The Ubiquiti network provided reliable, high-speed connectivity throughout the office, along with enhanced security features that are crucial for a busy real estate firm.
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Keyless, Secure Access: The mobile-enabled, keyless entry system streamlined access for staff while providing robust control over who could enter the premises, greatly enhancing both security and convenience.
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Streamlined Communication: The integrated Microsoft Teams system with phone capabilities brought all communication channels into one platform, simplifying management and improving team collaboration.
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Modern Meeting Spaces: The Yealink conference room solutions created state-of-the-art meeting environments, complete with easy room booking and advanced conferencing tools, further enhancing PRD Bendigo’s professional image.
Client Feedback:
PRD Bendigo expressed their satisfaction with the project, noting the smooth transition and the immediate benefits of the new system. They appreciated the enhanced flexibility, security, and communication capabilities, which have positioned them well for future growth.
Summary:
This project showcases National Tech Support’s ability to deliver comprehensive, cutting-edge IT solutions tailored to the specific needs of our clients. By leveraging the latest technologies from Microsoft, Ubiquiti, and Yealink, we were able to transform PRD Bendigo’s IT infrastructure, supporting their continued success in the competitive real estate market.
Client Success Stories
At National Tech Support, we pride ourselves on building long-term partnerships that drive business success. Our clients trust us to deliver innovative, reliable IT solutions that not only address their current needs but also support their future growth. Through close collaboration and a deep understanding of each client's unique challenges, we’ve been able to transform their IT infrastructures and streamline operations.
Our success is reflected in the successes of our clients. Whether it's through seamless cloud migrations, enhanced cybersecurity solutions, or the integration of cutting-edge communication systems, our commitment to delivering top-tier IT services shines in every project. Below, you’ll find a few of our most impactful stories, showcasing how we've helped businesses like yours thrive in today’s competitive landscape.
Explore the following success stories to see how we’ve empowered businesses with scalable, customized IT solutions that meet the demands of a rapidly changing world.
Specialised Breeders Australia: Scaling IT for Growth and Security
Client Background:
Specialised Breeders Australia (SBA) is a leading provider in the agricultural sector, known for its innovative practices and commitment to excellence. Over the past 14 years, National Tech Support has been SBA’s trusted IT partner, guiding them through three generations of technological transformation and supporting their growth from a small network to a complex, cloud-based infrastructure.
The Challenge:
When SBA first partnered with National Tech Support, they operated a modest network centered around a single server. As the company grew, so did the complexity of their IT needs. With operations expanding across multiple farms, SBA required a robust, scalable network that could support their increasing demands while ensuring seamless communication and enhanced security.
The Solution:
National Tech Support implemented a series of strategic upgrades over the years, evolving SBA’s IT infrastructure to meet their growing needs:
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Server-Client Era: Initially, we transitioned SBA from their single-server setup to a more sophisticated server-client architecture, enabling better data management and more reliable network performance.
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Network Expansion: As SBA expanded, we integrated seven farms into a unified network, utilizing Ubiquiti’s wireless infrastructure to ensure consistent and secure connectivity across all locations. This solution allowed SBA to maintain operations smoothly, regardless of geographic challenges.
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Cloud Migration: Recognizing the need for scalability and modern collaboration tools, we recently completed a full migration of SBA’s network to the cloud. By moving to a cloud-based infrastructure powered by Microsoft 365, SBA gained the flexibility to operate efficiently from any location, with improved access to data and enhanced collaborative capabilities.
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3CX VoIP Phone System: To further streamline communication, we deployed a 3CX VoIP phone system, which unified SBA’s communication channels and provided them with a cost-effective, flexible solution for voice communication.
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Cybersecurity with Sophos: Understanding the critical importance of security in today’s digital landscape, we implemented a comprehensive cybersecurity solution using Sophos routers, Email Central, and Intercept X. This setup provided SBA with advanced threat protection, secure email management, and robust endpoint security, ensuring their data and operations remained safe from cyber threats.
The Implementation Process:
Each phase of SBA’s IT transformation was handled with careful planning and execution:
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Strategic Upgrades: Over the years, we strategically upgraded SBA’s IT systems to keep pace with their growth, ensuring that each new solution was integrated seamlessly with their existing infrastructure.
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Comprehensive Support: Our helpdesk provided ongoing support for SBA’s network fleet of over 80 staff, addressing issues quickly and efficiently to minimize downtime and keep operations running smoothly.
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Cloud Migration: The recent cloud migration was executed with minimal disruption to SBA’s day-to-day operations, thanks to meticulous planning and the use of best practices in data migration and cloud deployment.
The Results:
The partnership between National Tech Support and Specialised Breeders Australia has delivered significant benefits:
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Scalable and Modern Infrastructure: SBA’s IT infrastructure has evolved into a modern, cloud-based system that supports their current needs and provides the scalability required for future growth.
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Enhanced Communication: The deployment of the 3CX VoIP system and the integration of Microsoft 365 have improved communication and collaboration across all of SBA’s locations.
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Robust Security: With Sophos’s advanced cybersecurity solutions in place, SBA enjoys a high level of protection against cyber threats, ensuring the safety of their sensitive data and maintaining business continuity.
Looking Forward:
As SBA transitions to new ownership under a multinational corporation, National Tech Support remains committed to providing exceptional service during this critical period. While the future of the partnership is uncertain, the legacy of innovation and excellence that we have built together over the past 14 years will continue to serve SBA well in their ongoing success.
Summary:
This long-term partnership with Specialised Breeders Australia demonstrates National Tech Support’s ability to deliver tailored IT solutions that grow with the client. From the early days of a single-server network to a fully integrated, cloud-based infrastructure, our expertise has supported SBA’s success in a competitive and rapidly evolving industry.
BartnPrint:
Evolving with Innovation Over 18 Years
Client Background:
BartnPrint is Bendigo’s largest and most established print company, known for its commitment to quality and innovation in the printing industry. For the past 18 years, National Tech Support has been a trusted partner to BartnPrint, working closely with its forward-thinking founder and owner, Steve Bright, to support the company’s growth and technological advancement.
The Challenge:
As BartnPrint expanded its operations through the acquisition of several other print houses in the region, the company faced the challenge of integrating these newly acquired businesses and their associated hardware into the existing BartnPrint ecosystem. Key challenges included:
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Business Integration: Each acquired print house brought its own unique set of processes, systems, and printing hardware, which needed to be seamlessly integrated into BartnPrint’s operations without disrupting the quality and efficiency of service.
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Technological Evolution: Over the years, BartnPrint’s network infrastructure has undergone multiple generations of upgrades to keep pace with the company’s growth and the evolving demands of the printing industry. The latest challenge involved preparing for the migration of additional business aspects into cloud-based services, ensuring scalability and future-readiness.
The Solution:
National Tech Support has been deeply involved in every step of BartnPrint’s growth, providing innovative IT solutions tailored to the unique needs of the print industry:
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Network Evolution: Over the course of our 18-year partnership, we have guided BartnPrint through three generations of network infrastructure, ensuring that each upgrade delivered improved performance, scalability, and security.
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Business and Hardware Integration: With each acquisition, NTS developed customized solutions to integrate the new businesses and their hardware into the BartnPrint ecosystem. This involved:
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Unified Network Management: We consolidated the networks of the acquired print houses into a unified system under BartnPrint’s control, allowing for centralized management and consistent operational standards.
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Hardware Integration: We worked closely with BartnPrint to integrate various printing hardware and systems from the acquired businesses, ensuring that all equipment was fully functional within the unified network and optimized for BartnPrint’s workflows.
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Cloud Migration Preparation: Currently, NTS is preparing BartnPrint for the migration of further aspects of its business into cloud-based services. This move will provide BartnPrint with greater flexibility, enhanced data accessibility, and the ability to scale its operations seamlessly as the company continues to grow.
The Implementation Process:
The integration and technological evolution of BartnPrint have been handled with strategic planning and a focus on minimizing disruption:
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Phased Integration: Each business acquisition and hardware integration was carried out in carefully planned phases, ensuring that BartnPrint’s operations continued smoothly while the new systems were brought online.
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Continuous Support: NTS has provided ongoing support and maintenance for BartnPrint’s network and IT systems, addressing any challenges that arose during the integration process and ensuring that the company’s technology infrastructure remains robust and reliable.
The Results:
The partnership between BartnPrint and National Tech Support has yielded significant results:
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Seamless Integration: The successful integration of multiple print houses and their hardware into the BartnPrint ecosystem has enabled the company to expand its operations without compromising on quality or efficiency.
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Scalable Infrastructure: The evolution of BartnPrint’s network infrastructure has provided the company with a solid foundation for future growth, ensuring that its IT systems can easily adapt to new challenges and opportunities.
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Cloud Readiness: The ongoing preparation for cloud migration positions BartnPrint to take full advantage of modern cloud-based services, offering enhanced data accessibility, flexibility, and scalability.
Client Feedback:
Steve Bright, the founder and owner of BartnPrint, has consistently praised the partnership with National Tech Support, noting the innovative solutions and unwavering support that have played a critical role in the company’s success. The integration of new businesses and the continuous evolution of BartnPrint’s IT infrastructure have been key factors in maintaining the company’s leadership in the printing industry.
Summary:
This 18-year partnership with BartnPrint exemplifies National Tech Support’s ability to deliver customized IT solutions that drive business growth and integration. By guiding BartnPrint through multiple generations of network upgrades and supporting the seamless integration of acquired businesses, NTS has played a pivotal role in the company’s continued success in the competitive printing industry.
Your Care:
Integrating Agencies with Scalable IT Solutions
Client Background:
Your Care is a leading aged care provider operating under the Australian National Disability Insurance Scheme (NDIS). Over the past few years, Your Care has experienced significant growth, expanding its operations by absorbing several other care agencies. This expansion has positioned Your Care as a comprehensive provider of aged care services, offering a wide range of support to individuals across multiple regions.
The Challenge:
As Your Care expanded by acquiring additional care agencies, they faced the challenge of integrating these new entities into their existing operational framework. Each agency brought its own unique processes, systems, and client bases, making the task of unifying them under the Your Care brand complex. Key challenges included:
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Call Management: With multiple agencies now under one umbrella, managing and routing calls efficiently became a priority. Each agency had its own phone system, and Your Care needed a solution that could unify these systems while maintaining the integrity of each business’s operations.
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Seamless Integration: The integration process required careful coordination to ensure that all agencies could operate smoothly within the Your Care ecosystem without disrupting service delivery to clients.
The Solution:
National Tech Support partnered with Your Care to implement a comprehensive integration strategy, with a focus on unifying communication systems across the newly expanded organization:
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3CX VoIP Deployment: Leveraging the flexibility and scalability of the 3CX VoIP system, we successfully integrated the call management systems of all the acquired agencies into a single, cohesive platform. This solution allowed Your Care to capture and route call activity seamlessly, ensuring that calls were directed to the appropriate departments or individuals across the various agencies.
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Customized Call Routing: The 3CX system was configured to support the specific needs of each agency under Your Care’s umbrella, allowing for customized call routing that preserved the unique identity and operations of each business while integrating them into the larger Your Care framework.
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Enhanced Communication: The unified 3CX system improved internal communication across all agencies, facilitating better coordination and collaboration among staff members.
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The Implementation Process:
The integration of multiple agencies into the Your Care ecosystem required careful planning and execution:
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Phased Integration: To minimize disruption, the integration process was carried out in phases, with each agency being brought onto the 3CX platform at a pace that suited their operational needs. This phased approach ensured that client services continued uninterrupted during the transition.
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Training and Support: NTS provided comprehensive training to Your Care’s staff, ensuring that they were well-equipped to use the new 3CX system effectively. Ongoing support was also provided to address any issues that arose during the integration.
The Results:
The successful integration of multiple agencies into the Your Care ecosystem delivered several key benefits:
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Unified Communication: The 3CX VoIP system provided a unified communication platform that streamlined call management across all agencies, improving efficiency and ensuring that clients could easily reach the right person or department.
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Scalability: The solution was scalable, allowing Your Care to continue growing and integrating new agencies as needed without compromising on the quality of service.
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Improved Service Delivery: By centralizing and optimizing call management, Your Care was able to maintain high standards of service across all its locations, ensuring that clients received the support they needed promptly and efficiently.
Client Feedback:
Your Care has expressed their satisfaction with the integration process, noting that the new communication system has greatly improved their ability to manage calls across multiple agencies. The successful unification of these entities under the Your Care brand has been a key factor in their continued growth and success in the aged care sector.
Summary:
This project exemplifies National Tech Support’s ability to deliver tailored IT solutions that support business growth and integration. By leveraging the power of the 3CX VoIP system, we helped Your Care seamlessly integrate multiple agencies into a unified communication platform, enhancing service delivery and positioning them for continued success.